10h11 transformed the Wings Wine sales process by combining automation, design and data engineering, optimizing the customer experience in the Grand Cru sector.
The digitalization of luxury retail requires precision and excellence. Our collaboration with Wings Wine illustrates how automating data processes can revolutionize BtoB sales.
The need
Wings Wine needed to optimize several aspects:
- Management of international customer requests
- Real-time price and inventory consultation
- The time devoted to qualitative interactions
The solution
By combining data workflow automation and user-friendly interface, we created:
- An custom and intuitive customer interface with automated quotes
- An intelligent API integration system
- Automating repetitive tasks
The outcome
Our approach generated:
- Optimizing the sales process
- Significant time savings for teams
- A significant improvement in the customer experience
This achievement demonstrates how the alliance between custom data solutions and business expertise can transform a traditional sales process into a smooth and efficient experience.
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