CLIENT
Secteur
services
Durée
Norauto centralized years of sales data to define key performance indicators and distribute real-time dashboards to every center, enabling better decisions at every level.
Norauto, a leading automotive service and retail brand, aimed to transform how data is used across its network of service centers. The challenge was twofold: consolidate years of point-of-sale data and define the right KPIs to measure and drive performance. Once the KPIs were established, 10h11 designed a responsive national dashboard accessible in real time, 24/7, by every store manager and regional director. This tool makes performance data easy to read and act upon, from individual locations to nationwide oversight. With this new setup, Norauto turns raw data into operational insights that fuel continuous improvement across the network.
The need
Norauto needed to bring together years of purchase receipt history across all service centers, and extract key metrics to track performance.The goal was to make these insights accessible to all levels of the organization — not just analysts — and turn data into a daily operational tool.
The solution
10h11 built a centralized data model from historical ticket data, worked with Norauto to define the most relevant KPIs, and created a dynamic, responsive dashboard.
Accessible at any time by center and regional managers, the platform provides real-time views of national and local performance.
Built for clarity and speed, it enables store-level teams to monitor and react instantly.
The outcome
Every Norauto center now has direct access to real-time performance indicators tailored to their needs.The company has strengthened its data culture by making insights part of daily routines, improving transparency, responsiveness, and overall performance across the network.
