Espace client

Questions fréquentes

Find answers to the usual questions below.
If you can not find your answer, our teams are at your disposal.
1.  Generic questions
2.  Business relationship
3.  Products
4.  Solutions
5.  Recruitement
  • Terms of Sales
  • Legal Notice

A question ? Our support is available.

WRITE TO OUR SUPPORT

1. Generic questions

Why 10h11?

On October 16th, 1962, at 10h11, the first connection between two computers took place. Somehow, the first exchange of data between two machines. In a nod to this symbolic legend, composed of 0 and 1, we decided to call ourselves 10h11.

In what year was the company created?

It was in 2011 that 10h11 was created with the intention of helping and supporting companies in their search for performance through the use of data.

Why 10h11 exists?

10h11 is focused on the ability to create products and solutions that improve the performance of the business through the use of data. Our desire is to serve you through a range of products and solutions. Convinced that Big Data solutions must be able to adapt to each customer’s own environment, we make sure to customize our solutions to your needs and your data. Finally, we are working to design technologies that we call responsible, that consume less for the same performance and that advocate an ethical approach in their design.

 

2. Business relationship

What is the difference between a product and a solution?

What we call products is the ability to provide you with a turnkey plug-and-play tool (eg Smart Warehouse). You provide us with the data and we take care of quickly deploying your tool according to our already existing features.

What we call solution, those are concrete cases, problems that we have already solved for one or more customers. Thus, we have the ability to help our customers with the same problems using a scientific methodology and a proven level of performance.

I want to create a customized tool, can I use your services?

10h11 has products and solutions that we can adapt to your needs, your databases or your work processes. At the same time, some customers may have a need for data processing that is not part of our products and solutions. Thus, we take the time to discuss with the client in order to understand his need and analyze if we can help him. When we are able to do this, we build the customized solution with him.

To conclude, the answer is yes, you can use our services to create a customized tool. Do not hesitate to let us know your need.

What is your pricing policy?

We evaluate each project according to the demand. Number of users, number of databases, customization of the solution, each request is different in Big Data because each customer has an environment of its own. Our pricing is always calculated within three stages: a phase of definition of the need according to the customer environment, a phase of implementation, a phase of follow-up after the tool is put online. You can submit us your need, we will make sure to provide you with a quick quote.

With which partners do you work?

10h11 is working with multiple partners to ensure high quality designs. We work with the main French operators such as OVH or GANDI. Regarding your security, CloudFlare or the https protocols are put in place. To ensure the scalability of your products on a large scale, Heroku or Microsoft Azure are also partners with whom we exchange regularly. Do not hesitate to consult the page dedicated to our partners on the website.

What is the average duration of a project conducted with 10h11?

When we deploy a product or a solution, depending on the responsiveness of your teams, it takes between 1 and 3 months to put your tool online. During a custom project, this time may vary depending on the complexity of your project.

3. Products

I am interested to have more information on one of your products. How do we proceed ?

It’s simple, we invite you to contact our support team. We will arrange a telephone exchange to understand your need and see how our product can solve your problems.

Your product does not do everything I want. How can you help me?

We suggest you contact us to discuss your need. We will think together about how to adapt our product to the features you are looking for.
Also, do not hesitate to subscribe to our newsletter to be kept informed of regular updates.

Do you provide training to support us in the use of your products?

Training videos, phone support, launch assistance or on-site presence, we put in place the maximum of options to ensure that our product is a success in your work process.

4. Solutions

Your solution is not everything I want. Can you change it?

That’s the goal. We dealt with a specific problem for a client. This problem is not fixed to our solution. Thus, made known to us your need, we will answer you on the feasibility of the evolutions in adequacy.

Can you create a solution to a niche problem related to my industry?

All our solutions are initially a specific problem related to each customer. To provide you with an answer on the feasibility of the solution to the problem that you encounter, contact us. We will take the time to listen to you, to challenge the issue and we will give you a clear answer on the feasibility.

5. Recruitments

How can I apply at 10h11?

A page dedicated to applications is available on our website. Any application sent without going through this link can not be processed by our team. Thank you for your understanding.

 

Which positions are currently available?

A page dedicated to applications is available on our website. Any application sent without going through this link can not be processed by our team. Thank you for your understanding.

 

Where are your teams based on skills?

The head office of the company is in Bordeaux and our production teams are located in Bordeaux. You can find some information about our framework on the dedicated page. At the same time, our business development teams are located in our offices in Paris and Shanghai to ensure proximity to our customers.

 

Did not find what you were looking for ?

Contact us, we will reply
as soon as possible.

SEND AN EMAIL
ESPACE CLIENT