Retail

Retail, and more specifically e-commerce, is a constantly evolving sector that requires in-depth knowledge of customer behavior, well-oiled logistics and effective data analysis to remain competitive. At 10h11, we offer a comprehensive approach to meet these challenges.

Our expertise in data science and analytics allows us to decipher customer buying behavior, to understand market trends and to predict future developments. We use sentiment analysis techniques to understand customer perceptions and to guide marketing strategy.

On top of that, we help businesses automate their supply chain and sales processes. For example, thanks to our personalized dashboards, we offer real-time monitoring of sales, inventory and overall performance.

In short, we adapt our expertise according to the specificities of each retail company to optimize their e-commerce activity.

For our client Wings Wine, a specialist in the sale of Bordeaux Grands Crus, we automated their sales process. We have developed an interface that allows the customer to choose the wine according to their criteria and automatically receive a quote. In this way, Wings Wine customer service can focus on advising and listening to the customer. This data-driven approach has improved the customer experience and the efficiency of the sales process.

Retail is evolving towards an increasingly personalized and responsive model. Data and AI will allow a better understanding of purchasing behaviors, an optimization of the supply chain and a tailor-made customer experience. The future of retail will undoubtedly be guided by a data-driven culture.